We make attempts to call to all of our Tribute Members to confirm their reservations prior to the day of arrival.

By doing so this helps us manage the program and making sure the room will be used by a veteran such as yourself. When a reservation is not cancelled with this program, we do charge for the lost room night that would have been available for another veteran or active duty person could have used the room that evening. Many veterans use this offer when they have appointments at the VA located just down the street from us. We have a great program for our active military and veterans who have served by giving free room nights. We went to investigate to figure out why your reservation wasn't cancelled our system didn't give a cancellation number. Our intentions were not to make you feel scammed out of your money. We would like to apologize feeling that you were scammed.

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